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    IT-Can: Integrated Trouble shooting and Corrective Action

       

    What is the Pain point: Most people in industry use past knowledge or experience in resolving issues. There is no mechanism to capture this knowledge for reuse. Lack of structured approach to move from manual decision making to data-based decision making since, Issues are not analyzed and resolved in a systematic manner. 


    We create data driven mobile app to identify and trouble shoot equipment on our digital solution ‘IT-Can’. 

      

    What Pain killer are we offering? 

    A: Cloud and mobile based data driven trouble shooting


    What is our approach? 

    A: Take aftermarket issues, add experiences with data so as to analyze the issues, feed the corrective action


    What is the ROI (return on investment)? 

    A: This enables better aftermarket support and customer experience with a potential revenue enhancer. Reduce time to react to issues and put in place corrective actions. MOST importantly enable and enhance the CONTINUOUS training of technicians!


    So what do you achieve from IT-Can?

    Based on specific pain points IT-Can provides App based trouble shooting to address 3 main threads: 

    Maintenance document management, Asset maintenance and Aftermarket support.


    How is Aftermarket product support managed today?

    Product After market

    Product After market

    Product After market

      Aftermarket service technicians rely on experience and training in upkeep and maintenance of products. 

     

    Are they able to access data and workflows for troubleshooting of equipment?

    Plant Operations

    Product After market

    Product After market

      Manufacturing plants are built by integrating various machinery and plants/factories are saddled with lot of product documentation and manuals. 


    Are they all accessible when required in a timely manner. And importantly are they LINKED to one other for Cause-Effect troubleshooting?

    Product Training

    Product After market

    Product Brand value

      Industrial equipment are accompanied with massive manuals that nobody reads, and technicians are required to build knowledge over many months of experience and training.
     

    Can the training of technicians be done faster and can it be a continuous exercise?

    Product Brand value

    Product Brand value

    Product Brand value

        Customers rebuying decisions go by product experience and the brand value of products. Poorly trained technicians typically put the brand and customer satisfaction at risk!


    How can aftermarket support protect the brand value of your products?

    Product Down time

    Product Brand value

    Product Down time

        Engineering products are complex and when they go down significant time is wasted in getting the right technician who needs to be well trained!


    Can we provide them with the right product knowledge?

    Why It-Can?

    OVER DEPENDENCE ON MANUALS?

    MAINTENANCE DATA NOT AT FINGERTIPS?

    MAINTENANCE DATA NOT AT FINGERTIPS?

      Product Maintenance manuals are not live documents and the knowledge in manuals are not applied, referred or updated at regular intervals.

    MAINTENANCE DATA NOT AT FINGERTIPS?

    MAINTENANCE DATA NOT AT FINGERTIPS?

    MAINTENANCE DATA NOT AT FINGERTIPS?

     Corrective actions are not fed back into the Aftermarket teams and do not help to resolve the issue from repeating.  

    ADDRESSING REPETITIVE ISSUES?

    NO LIFE CYCLE SUPPORT AND PREDICTION?

    NO LIFE CYCLE SUPPORT AND PREDICTION?

      Most people use experience in resolving issues. Can this knowledge be captured for reuse?

    NO LIFE CYCLE SUPPORT AND PREDICTION?

    NO LIFE CYCLE SUPPORT AND PREDICTION?

    NO LIFE CYCLE SUPPORT AND PREDICTION?

        Lack of predictive and preventive maintenance of products leads to poor customer feedback and satisfaction.

    IT-Can benefits

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