How is Aftermarket product support managed today?
Product After market
Product After market
Product After market
Aftermarket service technicians rely on experience and training in upkeep and maintenance of products.
Are they able to access data and workflows for troubleshooting of equipment?
Plant Operations
Product After market
Product After market
Manufacturing plants are built by integrating various machinery and plants/factories are saddled with lot of product documentation and manuals.
Are they all accessible when required in a timely manner. And importantly are they LINKED to one other for Cause-Effect troubleshooting?
Product Training
Product After market
Product Brand value
Industrial equipment are accompanied with massive manuals that nobody reads, and technicians are required to build knowledge over many months of experience and training.
Can the training of technicians be done faster and can it be a continuous exercise?
Product Brand value
Product Brand value
Product Brand value
Customers rebuying decisions go by product experience and the brand value of products. Poorly trained technicians typically put the brand and customer satisfaction at risk!
How can aftermarket support protect the brand value of your products?
Product Down time
Product Brand value
Product Down time
Engineering products are complex and when they go down significant time is wasted in getting the right technician who needs to be well trained!
Can we provide them with the right product knowledge?