SAMAY Global

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SAMAY Global

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    IT-Can: Integrated Trouble shooting and Corrective Action

       

    What is the Pain point: Most people in industry use past knowledge or experience in resolving issues. There is no mechanism to capture this knowledge for reuse.

      

    Lack of structured data to move from manual decision making to data-based decision making. Issues are typically not analyzed and resolved in a systematic manner. 

      

    • What Pain killer are we offering: Cloud and mobile based RCA and FMEA driven IT-Can
    • What is our approach: Take aftermarket issues, analyse thru RCA and FMEA, feed the corrective action, back into product design
    • What is the ROI (return on investment): Improve productivity, Reduce time to react to issues and put in place corrective actions. Improve quality.


    How is Product after market support managed today?

    Product After market

    Product After market

    Product After market

      After market service providers have very limited access to digital data in upkeep and maintenance of their products.

     

    How can we build the 

    Digital thread of the product for maintenance?

    Plant Operations

    Product After market

    Product After market

    Energy plants are built by integrating various products and systems and hence have a lot of product documentation and manuals. 


    Can you access all reference manuals at one click?

    Product Training

    Product After market

    Product Brand value

    Automobiles come with massive manuals that nobody reads, and technicians build knowledge over many months of experience and training.
     

    Can this be done faster?

    Product Brand value

    Product Brand value

    Product Brand value

      Poorly trained 3rd party technicians of home appliances typically put the brand and customer satisfaction at risk!


    How can we protect the brand value?

    Product Down time

    Product Brand value

    Product Down time

       Engineering products are complex and when they go down the technician needs to be well trained! 


    Can we provide them with the right product knowledge?

    Why It-Can?

    OVER DEPENDENCE ON MANUALS?

    MAINTENANCE DATA NOT AT FINGERTIPS?

    MAINTENANCE DATA NOT AT FINGERTIPS?

      Product Maintenance manuals are not live documents and the knowledge in manuals are not applied, referred or updated at regular intervals.

    MAINTENANCE DATA NOT AT FINGERTIPS?

    MAINTENANCE DATA NOT AT FINGERTIPS?

    MAINTENANCE DATA NOT AT FINGERTIPS?

     Corrective actions are not fed back into the Aftermarket teams and do not help to resolve the issue from repeating.  

    ADDRESSING REPETITIVE ISSUES?

    NO LIFE CYCLE SUPPORT AND PREDICTION?

    NO LIFE CYCLE SUPPORT AND PREDICTION?

      Most people use experience in resolving issues. Can this knowledge be captured for reuse?

    NO LIFE CYCLE SUPPORT AND PREDICTION?

    NO LIFE CYCLE SUPPORT AND PREDICTION?

    NO LIFE CYCLE SUPPORT AND PREDICTION?

        Lack of predictive and preventive maintenance of products leads to poor customer feedback and satisfaction.

    IT-Can benefits

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